Support

For commercial integration, we provide a set of support packages with varying service levels and support delivery methods.

Each of these packages is carefully tailored to meet the requirements of a specific class of client which ensures that, whatever your budget or implementation scenario, we are well positioned to accommodate your support needs. Support may be purchased as an annual subscription.

Support Delivery Method

Openfiler technical support is provided via one or all of the following methods:

  • Email
  • Telephone
  • Instant Messaging
  • Remote Secure Shell (SSH)
  • Web-based ticket manager and knowledge base

 

Support